“What if it’s not right for me?” – is one of the most common question in buying a mattress online process. It’s the kind of decision that has you tossing and turning before you’ve even hit the checkout button.
Enter the Avocado Mattress Return Policy with our comprehensive guideline. Discover the ins and outs of returning an Avocado mattress when shopping for a new one. A good return policy can give you peace of mind and satisfy your purchase completely. Let’s discover the Avocado mattress return policy and say goodbye to sleepless nights.
About Avocado Mattress Return Policy
First, we want to introduce an overview of Avocado mattress return policy. Below are the details about the mattress return policy of the company, its sleep trial period, time to return and refund, and the delivery charge for any return request.
Exchange And Return Policy
If you are unsatisfied with the mattress, Avocado offers a return policy, including a 1-year trial period with free returns/exchanges fees. However, it does not apply to all products. The mattress must be in its initial state, not any damage or dirt, and should be included proof of purchase is required.
Typically, such policies will detail the length of the trial period, the condition in which items must be returned, and any costs associated with the return.
| Product | Trial |
| Green Mattress, Vegan Mattress, Organic Luxury Mattress, Latex Mattress | 1 Year; 30-Day Minimum; $99 Return Fee |
| Eco Organic Mattress, Eco Organic Kids Mattress | 100 Days; 30-Day Minimum;$99 Return Fee |
| Eco Organic Crib Mattress, Organic Crib Mattress | 30 Days |
| Luxury Crib Mattress | 100 Days |
Return Time Frame
Avocado requires that customers keep the mattress for at least 30 days to allow for a proper break-in period before initiating a return or exchange. The company says it’s the required time for your body to warm up to the mattress.
After the 30-day break-in period, if you are not pleased with your mattress, you can initiate a return or exchange for a full refund within the remaining time frame of the trial period.
Time To Refund
Usually, after about 5-10 days, you will receive a refund if the company confirms that the product is in its original condition.
You need to wait 5-10 days for them to credit your account, and you will receive the money. If the return process is not eligible, they will notify you via email.
Delivery And Pick-Up Fees
If you’re in the US and your mattress is returned during the sleep trial period, the shipping fees will be paid by Avocado. However, you will be charged an additional fee if the delivery location is Alaska or Hawaii.
Refund Process
Step 1: Contact the customer care representative by phone (+1 657-385-8849) or via their contact page. They will provide you with a Return Authorization number (PA number) and instructions for the return process.
Step 2: Provided you are within the sleep trial period, Avocado will arrange for the mattress to be picked up from your home. For returns that exceed the trial period, you will need to arrange for the return shipping yourself.
Step 3: Once the returned product is received, the brand will inspect it to ensure it is in good condition and eligible for a refund. The refund may be denied or reduced if the product is not in good condition with the RA number.
Step 4: Once the returned product is eligible for a refund, the company will issue a full refund to the original payment method used for the purchase. Remember they do not refund to a different credit card and do not issue checks.
It should be noted that this brand will not be responsible if the returned product is lost in transit.
Can I Return Mattress On Avocado’s Website?
Yes. You need to contact their customer service team for assistance. They can provide more information and guide you through the return process if required. You can also send requests via email to [email protected].
Their Returns Department will complete the receipt and confirm whether the mattress is intact (mattress protector and mattress are in good condition, with labels intact). They will send you a detailed guide to follow to help you give your item back properly.
Note: The supplier will not bear any costs incurred from the packaging or other expenses during transportation.
What Avocado Mattress Fees Are Non-Refundable?
The supplier’s return policy specifies that certain fees associated with a purchase are non-refundable. These fees include financing fees, shipping fees, setup fees, shipping surcharges to Alaska and Hawaii, and Route shipping insurance fees.
- Financing fees are charged if you finance your mattress purchase through a third-party company. These fees are paid to the financing company and are not refundable by Avocado.
- Shipping fees are required at the time of purchase and cover the cost of setting up your mattress. These fees are not refundable if you choose to return your item.
- If you purchase shipping insurance through Route during checkout, any fees paid for this insurance will not be refunded when you choose to give back the product.
Read more: Best Mattress Without Box Spring
What Are Non-Returnable Avocado Mattress Products?
Avocado Mattress has a clear policy when it comes to non-returnable items. Non-returnable mattress products include accessories items such as free pillows in promotions.
- Customized Mattresses: Any mattress that has been customized to specific dimensions or preferences is not eligible for return. Due to the one-of-a-kind nature of a customized product, it is typically not suitable for resale.
- Personal Care Products: For hygiene reasons, personal care items such as pillows, mattress protectors, and bedding are generally non-returnable once they have been opened.
- Final Sale Items: Products marked as ‘final sale’ are purchased with the understanding that they cannot be returned. This often includes items on clearance or those with a significant discount.
In addition, those products that are used, washed, altered without tags attached, and are not in their original condition will not be accepted for refund by the brand.
If you are not sure whether your item can be given back or not, reach out to the customer service team and ask them directly.
What Factors Set Avocado’s Mattress Return Policy Apart From Competitors?
There is no coincidence that Avocado stands in the well-favored mattress suppliers list. Its return policy and customer service do play a part in this achievement.
Donations To Charity
When a customer returns a mattress to the company, it donates these mattresses to a local charity or non-profit organization. Instead of being disposed of, these products are used for meaningful purposes.
Read more: Avocado Mattress Lawsuit
Sustainable Disposal
In cases where a returned mattress cannot be donated due to health and safety concerns, the brand still ensures that the mattress is sustainably disposed of through a recycling program.
Good Warranty
Avocado offers a 25-year limited warranty on its items, which is longer than many other companies. This warranty covers any defects in materials or workmanship, giving customers peace of mind in their purchase.
Customer Perspective of Avocado Mattress Quality and Return Reasons
Quality of Avocado Mattress:
As a user of the Avocado Green Mattress, I’ve had a firsthand experience with this eco-conscious brand. Here’s my personal review:
Many users appreciate the use of organic and natural materials. My friends also suggested that their materials: organic cotton, natural latex, and recycled steel support coils is best choice for mattress. So I choose Avocado Green Mattress and the quality of materials was immediately apparent.
The firmness stood out, it provided excellent support for my back. As someone who has experienced occasional back pain, this mattress has been a game-changer, offering relief and a better night’s sleep. The breathability of the mattress is another plus. I’ve noticed less tossing and turning due to overheating, which was a problem with my previous memory foam mattress.
However, I can understand why some might opt to return it. The firmness, while perfect for me, might not suit everyone. My family who have tried my mattress found it too firm for their liking, particularly those who sleep on their sides. Moreover, the Avocado mattress is heavy and can be difficult to move or rotate, which might be inconvenient for some users.
Conclusion
Considering the Avocado mattress return policy could be a wise decision if you’re in the market for a new bedding item.
We hope you’ve found sufficient information about the refund policy and process, trial period, the time to refund, and what types of fees are non-refundable in their policy. You can contact their customer service if you have any questions.
FAQs
To return a mattress for reasonable reasons. The problem should come with workmanship or fault from the brand. Any defects or issues with the mattress, such as damage or faulty materials, would also be a valid reason for a return.
It’s recommended that you try out a new mattress for at least a few weeks before deciding whether to keep it or return it. It allows your body to adjust to the new construction and get a good sense of its comfort level and support.
Yes, the supplier grants their customers free shipping for their products within the contiguous United States. However, there may be additional shipping fees for orders to Alaska, Hawaii, or internationally shipped.
