When shopping for a new Avocado mattress, many customers consider the return and exchange policy offered by the company. A good return policy can give you peace of mind and satisfy your purchase completely. Let’s discover the Avocado mattress return policy and save it for a rainy day.
About Avocado Mattress Return Policy
First, we want to introduce an overview of Avocado mattress return policy. Below are the details about the mattress return policy of the company, its sleep trial period, time to return and refund, and the delivery charge for any return request.
Exchange And Return Policy
If you are unsatisfied with the mattress, Avocado offers a return policy, including a 1-year trial period with free returns/exchanges fees. However, it does not apply to all products. The mattress must be in its initial state, not any damage or dirt, and should be included proof of purchase is required.
This brand serves various mattresses and toppers, each with a different trial period. Their Vegan, Organic, Latex, and Green Mattresses have a 1-year trial period, with a minimum of 30 days of use required.
Meanwhile, their Eco Organic or Eco Organic Kids mattress have a trial period of 100 nights, with a 30-day break-in period required. The Eco organic crib and organic crib products have 30 days, and the Luxury crib ones have 100 days for a trial period.
Avocado requires that customers keep the mattress for at least 30 days to allow for a proper break-in period before initiating a return or exchange. The company says it’s the required time for your body to warm up to the mattress.
After the 30-day break-in period, if you are not pleased with your mattress, you can initiate a return or exchange for a full refund within the remaining time frame of the trial period.
Time To Refund
Usually, after about 5-10 days, you will receive a refund if the company confirms that the product is in its original condition.
You need to wait 5-10 days for them to credit your account, and you will receive the money. If the return process is not eligible, they will notify you via email.
Step 1: Contact the customer care representative by phone (+1 657-385-8849) or via their contact page. They will provide you with a Return Authorization number (PA number) and instructions for the return process.
Step 2: Provided you are within the sleep trial period, Avocado will arrange for the mattress to be picked up from your home. For returns that exceed the trial period, you will need to arrange for the return shipping yourself.
Step 3: Once the returned product is received, the brand will inspect it to ensure it is in good condition and eligible for a refund. The refund may be denied or reduced if the product is not in good condition with the RA number.
Step 4: Once the returned product is eligible for a refund, the company will issue a full refund to the original payment method used for the purchase.
It should be noted that this brand will not be responsible if the returned product is lost in transit.
Delivery And Pick-Up Fees
If you’re in the US and your mattress is returned during the sleep trial period, the shipping fees will be paid by Avocado. However, you will be charged an additional fee if the delivery location is Alaska or Hawaii.
Can I Return Mattress On Avocado’s Website?
Yes. You need to contact their customer service team for assistance. They can provide more information and guide you through the return process if required. You can also send requests via email to [email protected].
Their Returns Department will complete the receipt and confirm whether the mattress is intact (mattress protector and mattress are in good condition, with labels intact). They will send you a detailed guide to follow to help you give your item back properly.
Note: The supplier will not bear any costs incurred from the packaging or other expenses during transportation.
What Avocado Mattress Fees Are Non-Refundable?
The supplier’s return policy specifies that certain fees associated with a purchase are non-refundable. These fees include financing fees, shipping fees, setup fees, shipping surcharges to Alaska and Hawaii, and Route shipping insurance fees.
- Financing fees are charged if you finance your mattress purchase through a third-party company. These fees are paid to the financing company and are not refundable by Avocado.
- Shipping fees are required at the time of purchase and cover the cost of setting up your mattress. These fees are not refundable if you choose to return your item.
- Should you reside in Alaska or Hawaii, you may pay additional shipping surcharges to cover the higher shipping cost to these states. These surcharges are not refundable.
- If you purchase shipping insurance through Route during checkout, any fees paid for this insurance will not be refunded when you choose to give back the product.
Read more: Best Mattress Without Box Spring
What Are Non-Returnable Avocado Mattress Products?
Non-returnable mattress products include accessories items such as free pillows in promotions. Bed frames, adjustable bases, and final sales product.
In addition, those products that are used, washed, altered without tags attached, and are not in their original condition will not be accepted for refund by the brand.
If you are not sure whether your item can be given back or not, reach out to the customer service team and ask them directly.
What Factors Set Avocado’s Mattress Return Policy Apart From Competitors?
There is no coincidence that Avocado stands in the well-favored mattress suppliers list. Its return policy and customer service do play a part in this achievement.
Extended Trial Period
Some products provide a 1-year sleep trial period, longer than most other brands. This extended trial period allows customers to thoroughly test their mattresses and decide whether it’s comfortable and suitable for them.
Donations To Charity
When a customer returns a mattress to the company, it donates these mattresses to a local charity or non-profit organization. Instead of being disposed of, these products are used for meaningful purposes.
Read more: Avocado Mattress Lawsuit
In cases where a returned mattress cannot be donated due to health and safety concerns, the brand still ensures that the mattress is sustainably disposed of through a recycling program.
Avocado offers a 25-year limited warranty on its items, which is longer than many other companies. This warranty covers any defects in materials or workmanship, giving customers peace of mind in their purchase.
Considering the Avocado mattress return policy could be a wise decision if you’re in the market for a new bedding item.
We hope you’ve found sufficient information about the refund policy and process, trial period, the time to refund, and what types of fees are non-refundable in their policy. You can contact their customer service if you have any questions.
To return a mattress for reasonable reasons. The problem should come with workmanship or fault from the brand. Any defects or issues with the mattress, such as damage or faulty materials, would also be a valid reason for a return.
It’s recommended that you try out a new mattress for at least a few weeks before deciding whether to keep it or return it. It allows your body to adjust to the new construction and get a good sense of its comfort level and support.
Yes, the supplier grants their customers free shipping for their products within the contiguous United States. However, there may be additional shipping fees for orders to Alaska, Hawaii, or internationally shipped.