Does The Wayfair return policy strict? Returning a mattress can be a complicated and stressful process, but Wayfair has implemented a mattress return policy to make it easier for customers to navigate. To make your life simpler than mine was, I’ve summarised the most crucial aspects of the Wayfair Return Policy for you.
From the ‘how-to’s’ to the ‘when can you’, journey through step-by-step processes, insider tips, and maybe even a few surprising facts about returning mattress. It’s best to learn about the Wayfair mattress return policy before buying. Follow us!
About Wayfair Mattress Return Policy
The Wayfair mattress policy includes not only exchange and return options but also adds more information about the trial period, return window, refund process, and delivery and pick-up fees. Let’s see these detailed criteria below:
Exchange And Return Policy
If the customer is unsatisfied with any Wayfair mattress, they can return it within 30 days and get a refund provided that the product and packaging remain in their original condition.
If the original packaging is damaged for return shipment, it is required that a box of similar size to the initial or no longer than 108 inches in length is used instead.
But the 30-day return window only applies to the mattress itself, not any additional accessories or bedding purchased.
Wayfair’s mattress trial period is 100 nights. Customers have 100 nights from the delivery date to try out their mattresses and determine if it’s the right fit for them.
Once the customer decides to return the mattress during this period, the supplier will arrange for a pick-up and issue a full refund. It’s important to note that the item must remain with all tags attached, the origin package and the customer will be responsible for preserving their mattress during the trial period.
Time To Refund
The time it takes to receive a refund for a mattress can vary depending on the specific circumstances of the return.
Once the brand receives the returned product and confirms it is in its original condition, it will initiate the refund process. The refund will be credited back to the original payment method used to make the purchase.
The actual time to receive the refund will depend on the payment method and the bank or financial institution involved. It can take a 5-7 days to several weeks for the refund to be processed and credited to the customer’s account.
Delivery And Pick-Up Fees
The delivery fees for mattresses can fluctuate depending on various factors, including the size and weight of the mattress, your location, and the delivery option you choose.
In some cases, delivery fees can range up to $150. However, these fees are not fixed and may be subject to change based on current promotions and sales.
Step-by-step Instructions on Refund Process
Step 1: The customer must initiate the return process by contacting customer service . The representative will provide instructions on how to proceed with the return.
Step 2: Check your inbox for a return confirmation email. The email includes shipping label, then you need to print the shipping label
Step 3: The mattress must be properly repackaged in its original packaging or a suitable box. The company will arrange to pick up the mattress from the customer’s address.
Step 4: Upon receiving the returned item, Wayfair will inspect it to ensure it is in its original condition. The refund may be adjusted for any damage or signs of wear and tear.
Step 5: Once the returned one is approved for a refund, the brand will initiate the refund process. The customer will receive a confirmation email with the refund details.
Can I Return Mattress On Wayfair’s Website?
Yes, Wayfair allows customers to return most mattresses purchased on their website, subject to certain terms and conditions. You can initiate a giveback within the return window specified in the product listing.
To initiate a return, log in to your Wayfair account and go to the “My Orders” page. Find the order that includes the mattress you wish to return, and click the “Return Items” button.
Follow the prompts to select the items you want to give back, specify the reason and choose your preferred return method.
Once completed, you will receive a confirmation email from the brand. Upon receiving the mattress and completing the inspection, Wayfair will send a return to you through the original payment method used for the purchase.
What Are Non-Returnable Wayfair Mattress Products?
Their return policy varies based on the type of mattress or bedding product you purchase. Some mattresses and bedding items may be ineligible for return due to health and safety regulations or for hygienic reasons.
Crib mattresses, mattress toppers, and air mattresses are all products that come into close contact with the user’s body. The non-returnable policy ensures that customers receive clean, sanitary products.
In some cases, the cost of shipping and handling returns for some mattresses may be prohibitive. For example, air mattresses can be bulky and heavy, making them expensive to ship to the retailer.
Those that cannot be returned include:
- Mattress Toppers
- Crib Mattresses
- Air Mattresses
- Open Box Mattresses
- Clearance mattress
- Personalized items
However, in some exceptional cases, these mattresses can eligible to give back at Wayfair, depending on recent conditions and status of them.
Read more: Best Super Single Mattress
What Factors Set Wayfair’s Mattress Return Policy Apart From Competitors?
- Multiple return options: Customers have several options, including full refunds, exchanges, or store credit.
- Extended trial period: There is an extended trial period of 100 nights, longer than many other mattress retailers.
- No restocking fee: Wayfair does not require a restocking fee for mattress returns, which is an uncommon policy in the mattress markets. This can make a big convenience for customers who want to return a mattress.
- Easy to initiate return process: The return process is easy and convenient for customers. They can request a return through the company’s website or by contacting customer service.
- Refunds issued quickly: The brand aims to issue refunds as soon as possible, usually within a few days of receiving the returned product. It ensures that customers are not left waiting for their money back into the account.
User’s Perspective About Wayfair Return Policy
Wayfair charges a restocking fee that changes with the item’s dimensions and weight. Whether or whether you selected “free shipping” at checkout, you will still be responsible for the delivery cost.
I have scrolled through internet, I discovered that many user’s on Reddit complaints about Wayfair Return fees.
There is one Wayfair customer for about 8 years, making nearly 100 purchases, she has returned 9 items. And everytime, the cost is higher than 40% of the price that the products and it makes she fell like the return fee is not acceptable.
Another situation is the reviewer regretted buying a Wayfair “Ultra Plush” mattress that turned out to be uncomfortably firm, causing them to wake up with body pain and limited sleep. However, Wayfair made a one-time exception for the return. The main issue arose when they were instructed to repackage the mattress into the original box, a task that seemed nearly impossible, and no practical solutions were offered by the customer service team.
In short, the Wayfair mattress return policy offers customers a hassle-free and convenient way to return their purchases.
While there are some requirements and conditions to the policy, Wayfair’s policy still ensures a customer-friendly and effective return process.
Yes. You can go to “My Orders” and follow the instructions to cancel your return requirement after filling out the form on the brand’s website. Consider carefully before canceling your return or not. Besides, you just can alter your refund method only before returning the item.
Yes, in case the return is due to personal reasons, such as a change of mind, then the return shipping fees will be the customer’s responsibility. Yet, if the mattress is being returned due to a defect, damage, or an error made by Wayfair, then the return shipping fees will be covered by the brand.
Yes. You can order a new item before returning it, then return the mattress you want to exchange. Money will be refunded and paid according to the regulations provided by the store.